Can outsourced agents handle product information requests?
Cita da Lollaa su 19 Agosto 2026, 11:10Our support inbox gets a lot of questions that are really about basic product information. Customers ask how certain features work, what is included, or where they can find particular settings. The answers are usually straightforward, but responding to the same questions all day takes up a lot of our team's time.
Our support inbox gets a lot of questions that are really about basic product information. Customers ask how certain features work, what is included, or where they can find particular settings. The answers are usually straightforward, but responding to the same questions all day takes up a lot of our team's time.
Cita da Matej su 19 Agosto 2026, 12:34I think these are good candidates for outsourcing. As long as the information is kept current, trained agents should be able to answer most of them without involving specialists.
I think these are good candidates for outsourcing. As long as the information is kept current, trained agents should be able to answer most of them without involving specialists.